Planact – Case Studies

[GUIDE] Finding Information on Municipal Contracted Services In Your Community

This guide is designed to help informal settlement communities find the documents that provide information about a service being delivered to their community. They can use this information to monitor if the service is being delivered according to the contract and to engage with the municipality to improve the delivery of the service.

Read the Guide HERE

Accounting for Basic Services Policy Briefs

The realities of free basic services and indigency:

Human Rights, Dignity and Financial Sustainability.

ABS Policy Brief 1_Online_AUG-FPg

Access to basic services in insecure environments:

Human Rights, Dignity and Financial Sustainability.

ABS Summary Brief 2_Online_front page

City of Ekurhuleni Scaled up Social Audit – 2018

The social audit discussed in this report focuses on issues of sanitation delivery to informal settlements in the City of Ekurhuleni.

This social audit innovated by scaling up the social audit process, identifying systemic causes of poor sanitation delivery and by working collaboratively with the municipality throughout the process.

Click on the image to view the City of Ekurhuleni Scaled up Social Audit Report 2018

First Page -Scale up

Report on the Thembelihle Social Audit on Sanitation

Thembelihle is an informal settlement in Region G in the south of Johannesburg.

After requesting assistance from Planact to engage government constructively, the community decided to use a social audit tool to gather specific evidence about the desludging of pit toilets in Thembelihle, and inconsistencies between the contract requirements and what is delivered.

Click on the image to view the Thembelihle Social Audit on Sanitation report. 

Click on the image to view the full report.
Click on the image to view the full report.

Planact’s Social Facilitation Role in the Corridors of Freedom

Planact’s Social Facilitation Role in the Research Project:

“Governing the Future City: A Comparative Analysis of Governance Innovations in Large Scale Urban Developments in Shanghai, London, and Johannesburg”.

Click on the image on the right to download the Corridors of Freedom Social Facilitation report.

Click here to view the Corridors of Freedom social facilitation report.
Click here to view the Corridors of Freedom social facilitation report.



Evidence from two case studies on participatory budgeting and municipal accountability tools.

by Frederick Kusambiza-Kiingi, Planact: Executive Director.

Summary: In the current setting, citizens are not given adequate and genuine opportunities to influence or contribute to local government development plans. Where citizens are usually involved in such processes, it is to get their endorsement on development plan decisions.

The lack of citizen participation does not enable council officials in correctly prioritising and including needs pertaining to citizens, and there is no  conducive environment for citizens to hold their respective local governments accountable. As a result, citizens have been seen protesting against municipal actions for various reasons.

Download the full publication here

Download Planact’s section here

State of Local Governance 2018-1

[REPORT] Social Audit on Sanitation in Wattville, City of Ekurhuleni

This is a report on the collaborative effort between Home Seekers, Harry Gwala and Emlotheni informal settlements in Wattville on their sanitation social audit conducted in 2017.

Sanitation, in these informal settlements, is an outsourced service for the delivery and maintenance of portable toilets. These communities were supported by Planact, International Budget Partnership (IBP), Social Audit Network and the City of Ekurhuleni.

Click on the image on the right to download the Wattville Social Audit Report.

Wattville Web Pic

[PUBLICATION] Planact contributes to the State of Local Governance

Planact has contributed to this year’s State of Local Governance Publication themed “Navigating Accountability and Collaboration in local governance: Perspectives From Civil Society On Local Governance In South Africa.”

As a long standing member of the Good Governance Learning Network (GGLN), a network of non-profit organisations that aims to share knowledge on the promotion of participatory, effective, accountable and democratic local governance; Planact’s contribution, written by Nomcebo Dlamini is entitled, “The Role of Collaboration in Social Accountability Mechanisms: A Case Study of a Social Audit in Emalahleni Local Municipality.”


Thembelihle and Orange Farm Submissions to City of Joburg

Orange Farm and Thembelihle community members made their priority service delivery submissions to the City of Johannesburg (CoJ) draft 2017/2018 budget on the 25th of April 2017.

Over the last months, both communities, located in Region G, requested support from Planact to engage the municipality more deeply on specific service delivery challenges. They, then, went above and beyond by conducting their own analysis of the CoJ budget and invested heavily in putting together detailed submissions that engage with the information in the budget and drew on their own experiences and priorities in their community.


PLANACT Series on Mining and Governance [1 of 4]

Myths of Corporate Social Responsibility and Lived Realities in South Africa

Testing Exarro’s Social and Labour Plan in Mafube, Mpumalanga

Click on the image to download the Series.

From Violent Protests to Engagements – Siqalile Leandra

This case study covers the experiences of Leandra community during process of formulating an Urban Development Framework (participatory planning) which commenced in 2010 to 2014 guided by Planact’s Urban Planners. It discusses the different stages that were undertaken and reveals the opportunities identified by the community during the process.

Click on the image on the right to download the booklet [2MB]

A Guide to Local Government Budget Advocacy

04 April 2017 – Local government in South Africa is responsible for the delivery of a number of important basic services including water, sanitation, electricity, and solid waste management.

This guide addresses the increasing need to understand and engage with local government budgets.

Click on the image to download the guide.


Survey Report on Basic Services in the Inner City

This study is based on the premise that exclusion and marginalisation of the poor in service delivery seems to be a continual struggle for the poor in developing countries including post-apartheid South Africa.

A partnership with the Inner City Resource Centre (ICRC) was established in order to promote collaboration in implementing programmes in the inner city, in particular, ‘bad buildings’ in Johannesburg.

Planact’s offices are located in close proximity to the inner city, thus it was also rational to include it in development programmes and demonstrate commitment in contributing to the development of low-income communities.

Click on the image to download the report (3MB)


[PUBLICATION] Planact contributes to the 2016 State of Local Governance Publication


In this case study, Planact highlights its extended Participatory Governance Programme to small mining towns in Mpumalanga Province where, despite the economic importance of the mining industry, communities in mining towns struggle to make their voices heard in decision-making processes, particularly so in the case of Sikhululiwe Village. (Rafiqua Mosaval, Mike Makwela and Hloniphile Simelane, Planact)

Click on the image below to download the publication

SoLG 2016 cover (571x800)

Spring Valley Social Audit Report: Water Service Provision by trucks (May 2016)

Recently, Planact conducted a social audit (5 February – 19 March 2016) on the provision of water by trucks in Spring Valley Informal Settlement in eMalahleni. The report presents the main findings of the social audit and recommendations from Planact.

Click on the image below to download the Social Audit report


A case of study of Spring Valley Informal Settlement in the eMalahleni Local Municipality (2013 – 2016)

This booklet outlines the challenges and successes of Planact’s Participatory Governance Programme in Promoting service delivery.

Click on the image below and download the booklet on participatory governance in the Spring Valley informal settlement.


Land Management and Democratic Governance in the City of Johannesburg (2007-2008)

In February 2008, Planact together with CUBES (Wits Centre for Urban and Built Environment Studies) completed a major research study focusing on land management and democratic governance in the City of Johannesburg. The research documents can be accessed here: